Shipping Policy

Shipping Policy

Last Updated: August 27, 2026

This Shipping Policy explains the shipping methods, charges, customs responsibilities, and delivery conditions applicable to orders placed through sk-cosm.com.

By placing an order with SK COSM, you agree to the terms described in this Shipping Policy.

1. Shipping Method

SK COSM ships international orders using FedEx Connect Plus.

FedEx or its local delivery partners may handle different stages of the shipment depending on the destination country.

Once an order has been shipped, customers will generally receive tracking information that can be used to monitor shipment progress.

2. Shipping Cost

The standard shipping charge is USD $29 per order, unless a different shipping rate or promotion is expressly displayed at checkout.

The applicable shipping charge will be shown before the order is completed.

3. International Shipping

SK COSM ships internationally and does not currently provide domestic delivery within South Korea through this Site.

Shipping availability may depend on the destination country, local import requirements, courier service availability, and other logistical or regulatory factors.

We reserve the right to restrict or suspend shipping to certain destinations where necessary due to legal, customs, courier, payment, fraud-prevention, or operational reasons.

4. Order Processing

Orders are processed after payment has been successfully authorized and the order has passed any applicable verification checks.

Processing time may vary depending on:

  • Order volume;
  • Product availability;
  • Payment verification;
  • Fraud-prevention checks;
  • Public holidays;
  • Operational circumstances.

Shipping time begins after the order has been dispatched and does not include order processing time.

5. Delivery Times

Delivery times shown or communicated by SK COSM, FedEx, or any shipping provider are estimates only and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on:

  • Destination country;
  • Customs clearance;
  • Local customs inspections;
  • Courier processing;
  • Local delivery conditions;
  • Weather;
  • Flight schedules;
  • Public holidays;
  • Peak shipping periods;
  • Government restrictions;
  • Other circumstances outside our reasonable control.

6. Tracking Information

Once your order has been shipped, tracking information will generally be provided using the contact information associated with your order.

Customers are responsible for monitoring tracking updates and responding promptly to any requests from FedEx, local delivery partners, or customs authorities.

Tracking information may occasionally take time to update after dispatch or while a shipment is in transit.

7. Customs Clearance

All international shipments may be subject to customs clearance in the destination country.

Customs authorities may request additional information or documentation from the recipient before releasing a shipment.

Customers are responsible for cooperating with FedEx, customs authorities, or other relevant authorities where additional information is required.

SK COSM cannot control the duration of customs inspections or clearance procedures.

8. Import Duties, Taxes, and Other Charges

All import duties, customs duties, taxes, VAT, sales taxes, brokerage fees, clearance fees, handling fees, and other charges imposed in the destination country are the responsibility of the customer.

The USD $29 shipping fee does not include customs duties, import taxes, VAT, brokerage fees, or other destination-country charges unless expressly stated otherwise at checkout.

These charges are imposed by customs authorities, governments, FedEx, local couriers, or other third parties and are not controlled by SK COSM.

SK COSM does not determine the amount of import duties, taxes, or customs fees that may be charged on an order.

Customers should contact the relevant customs authority in their country if they require information regarding possible import charges before placing an order.

9. Customer Responsibility for Import Compliance

The customer is responsible for determining whether the products ordered may legally be imported into the destination country.

Import laws, product restrictions, documentation requirements, quantity limits, and customs rules vary by country and may change without notice.

SK COSM cannot guarantee that every product available on the Site may be imported into every destination.

10. Customs Delays

A shipment may be delayed by customs for inspection, documentation review, payment of duties or taxes, or other reasons.

Customs delays are outside the direct control of SK COSM.

A delay in customs clearance does not by itself mean that the shipment is lost and does not automatically qualify the order for a refund or replacement.

11. Unpaid Duties or Taxes

If a customer refuses or fails to pay required import duties, taxes, customs charges, brokerage fees, or other destination-country fees, the shipment may be delayed, returned, abandoned, confiscated, or destroyed according to the procedures of the courier or local authorities.

In such cases, the customer may be responsible for:

  • The original shipping charge;
  • Return shipping costs;
  • Customs charges;
  • Storage charges;
  • Brokerage fees;
  • Other costs incurred as a result of the failed delivery.

Any refund, if applicable, will be handled in accordance with our Refund & Returns Policy and may be reduced by costs incurred by SK COSM.

12. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State or province;
  • Postal or ZIP code;
  • Country;
  • Telephone number;
  • Email address.

If you discover an error in your shipping information, contact us as soon as possible at contact@sk-cosm.com.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

13. Failed Delivery

Customers are responsible for being available to receive the shipment where required and for responding to delivery notifications.

SK COSM is not responsible for failed delivery caused by:

  • Incorrect or incomplete address information supplied by the customer;
  • Recipient absence;
  • Failure to collect the shipment;
  • Failure to respond to the courier;
  • Failure to provide requested customs information;
  • Failure to pay import duties or taxes;
  • Refusal of the shipment by the recipient.

14. Refused Shipments

If you refuse a shipment after dispatch, this does not automatically cancel the order or create an automatic right to a full refund.

The package may be returned to us, abandoned, or handled according to FedEx and local customs procedures.

Where a refund is available, shipping, return, customs, handling, or other charges incurred may be deducted from the refundable amount to the extent permitted by applicable law.

15. Returned Shipments

If a shipment is returned to SK COSM because of incorrect customer information, failed delivery, unpaid duties, customs issues, refusal, or failure to collect the package, we will review the circumstances after the shipment is returned.

Any replacement, reshipment, or refund will be handled according to our Refund & Returns Policy.

Additional shipping charges may apply if the customer requests reshipment.

16. Lost Shipments

If tracking indicates that a package may be lost, please contact us at contact@sk-cosm.com.

We may open an investigation with FedEx before approving a replacement or refund.

A shipment is not considered lost solely because:

  • Tracking has not updated for several days;
  • The estimated delivery date has changed;
  • The shipment is held for customs clearance;
  • The shipment is temporarily delayed in transit.

If FedEx confirms that the shipment is lost, or if we otherwise determine after investigation that it cannot reasonably be delivered, we may provide an appropriate replacement or refund in accordance with our Refund & Returns Policy.

17. Damaged Shipments

If your shipment arrives damaged, please contact us as soon as possible.

You may be asked to provide:

  • Your order number;
  • Photographs of the outer shipping box;
  • Photographs of the shipping label;
  • Photographs of the damaged product;
  • Photographs of the internal packaging.

Please retain the packaging and damaged products until your claim has been reviewed.

Claims involving damaged products are handled according to our Refund & Returns Policy.

18. Delivery Confirmation

Where FedEx or its local delivery partner records a shipment as delivered, this tracking information may be used as evidence of delivery.

If tracking shows that your package has been delivered but you cannot locate it, please:

  • Check the delivery location;
  • Check with household members;
  • Check with building reception, security, or management where applicable;
  • Contact FedEx or the local delivery provider;
  • Contact SK COSM if further investigation is required.

19. Courier Operations

FedEx is an independent shipping provider.

After a shipment has been transferred to the courier, certain delivery operations are controlled directly by FedEx or its delivery partners.

This includes local routing, customs handling, delivery scheduling, and tracking updates.

SK COSM will provide reasonable assistance with courier-related issues where appropriate but cannot directly control independent courier operations.

20. Shipping Restrictions

We reserve the right to refuse or cancel shipment to a destination where:

  • FedEx service is unavailable;
  • The shipment would violate applicable law;
  • The product is subject to import or export restrictions;
  • The address cannot reasonably be serviced;
  • We identify a material fraud or security risk;
  • Other circumstances make shipment impractical or unlawful.

If an order is cancelled before shipment for one of these reasons, any applicable payment received for products and shipping will be refunded unless otherwise legally permitted.

21. Force Majeure

SK COSM is not responsible for shipping delays caused by events outside our reasonable control, including:

  • Natural disasters;
  • Severe weather;
  • Wars or civil disturbances;
  • Government actions;
  • Customs restrictions;
  • Strikes;
  • Transportation disruptions;
  • Flight cancellations;
  • Public health emergencies;
  • Major courier disruptions;
  • Other force majeure events.

22. Relationship With Other Policies

This Shipping Policy should be read together with our:

  • Terms & Conditions;
  • Refund & Returns Policy;
  • Privacy Policy.

In the event of an issue involving a return, refund, replacement, customs refusal, lost shipment, or damaged shipment, the applicable provisions of our Refund & Returns Policy will also apply.

23. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our courier arrangements, shipping rates, destinations, operational procedures, or applicable law.

Any updated version will be published on this page with a revised “Last Updated” date.

24. Contact Us

If you have questions regarding shipping or an existing shipment, please contact:

SK COSM LIMITED
Trading as: SK COSM
Business Address: Rm 701, Unit 108, 7/F, Twr B New Mandarin Plaza,
14 Science Museum Rd, Tsim Sha Tsui, Hong Kong
Email: contact@sk-cosm.com
Website: sk-cosm.com