Refund & Returns Policy

Last Updated: August 27, 2026

Thank you for shopping with SK COSM.

This Refund & Returns Policy explains the conditions under which returns, refunds, replacements, and cancellations may be accepted for purchases made through sk-cosm.com.

By placing an order through our Site, you agree to this Refund & Returns Policy.

1. General Policy

Due to the nature of cosmetic and skincare products, we are unable to accept returns of products that have been opened, used, tested, unsealed, or otherwise altered after delivery.

For hygiene, safety, and product integrity reasons, eligible returns are generally limited to unopened and unused products in their original packaging.

All return and refund requests are subject to review and approval by SK COSM.

2. Return Eligibility

A return may be accepted if all of the following conditions are met:

• The return request is submitted within 14 days of delivery;
• The product is unused and unopened;
• All original seals, protective packaging, labels, and boxes are intact;
• The product is in resalable condition;
• The product has not been damaged after delivery;
• The customer provides valid proof of purchase; and
• The return is approved by SK COSM before the product is shipped back.

Products returned without prior authorization may not be accepted.

3. Non-Returnable Items

We do not accept returns for:

• Opened products;
• Used or tested products;
• Products with broken or removed seals;
• Products without original packaging;
• Products damaged after delivery due to improper handling or storage;
• Products returned without prior authorization;
• Clearance or final-sale items, where stated;
• Free gifts, samples, or promotional items;
• Products purchased from a third-party seller or marketplace rather than directly from sk-cosm.com;
• Products that cannot be resold for hygiene, health, or safety reasons.

4. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

Please contact us within 7 days of delivery and provide:

• Your order number;
• A description of the issue;
• Clear photographs of the product;
• Clear photographs of the outer shipping package;
• Photographs of any visible damage;
• Photographs of the shipping label, where relevant.

We may request additional information where necessary to investigate the issue.

If we confirm that the product was damaged before delivery, defective, or shipped incorrectly, we may, at our discretion:

• Send a replacement;
• Issue a refund;
• Issue a partial refund; or
• Provide another appropriate solution.

Do not dispose of a damaged or incorrect product until your claim has been reviewed, as we may require additional photographs or evidence.

5. Missing Items

If an item is missing from your order, please contact us within 7 days of delivery.

Please provide:

• Your order number;
• A description of the missing item;
• Photographs of the contents received;
• Photographs of the shipping box or package;
• The shipping label.

We will review our fulfillment and shipping records.

If we confirm that an item was omitted from your shipment, we may issue a replacement or refund for the missing item.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us immediately.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

SK COSM is not responsible for delivery failure, delay, return, or loss caused by:

• An incorrect address provided by the customer;
• An incomplete address;
• A missing apartment, suite, unit, or building number;
• An incorrect postal or ZIP code;
• An incorrect recipient name;
• An incorrect telephone number;
• The customer failing to provide information requested by the courier or customs authority.

If a shipment is returned to us due to incorrect or incomplete customer information, additional shipping charges may apply.

Original shipping fees are generally non-refundable in such cases.

7. Failed Delivery or Refused Packages

Customers are responsible for monitoring shipment tracking and cooperating with the courier, customs authority, or local delivery provider when necessary.

If a package is:

• Refused by the recipient;
• Not collected;
• Undeliverable due to recipient absence;
• Returned because required information was not provided;
• Returned because the recipient failed to respond to the courier;
• Returned because import duties, taxes, or customs charges were not paid;

the customer may be responsible for the original shipping cost, return shipping cost, customs charges, and any other fees incurred.

If the package is successfully returned to SK COSM in acceptable condition, we may refund the eligible product value after deducting applicable costs and fees.

Shipping charges are non-refundable unless the delivery failure was caused by an error by SK COSM.

8. Customs, Import Duties, and Taxes

SK COSM ships internationally.

The customer is responsible for understanding the import requirements applicable in the destination country.

Import duties, taxes, customs charges, brokerage fees, clearance fees, or similar charges imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

SK COSM is not responsible for customs delays, customs inspections, import restrictions, or additional fees imposed by local authorities.

A customer refusing a shipment because of customs duties, taxes, or import requirements does not automatically qualify for a full refund.

Any refund for a returned shipment may be reduced by shipping, customs, return, or handling costs incurred by SK COSM.

9. Customs Seizure or Import Restrictions

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

SK COSM cannot guarantee that every product available on our Site is permitted for import in every country.

If a shipment is delayed, rejected, confiscated, destroyed, or otherwise affected by customs or another government authority because of local import restrictions, the availability of a refund will depend on the circumstances.

Where the issue results from destination-country laws, import restrictions, customer documentation requirements, or failure to cooperate with customs, SK COSM may be unable to issue a refund.

Nothing in this section limits any rights that cannot legally be excluded under applicable consumer law.

10. Lost Shipments

If tracking indicates that a shipment may be lost, please contact us.

We may investigate the shipment with the courier before issuing a replacement or refund.

A shipment is not considered lost solely because:

• Tracking has not updated for several days;
• The estimated delivery date has changed;
• The shipment is undergoing customs clearance;
• The shipment is experiencing a temporary courier delay.

If the courier officially confirms that a shipment is lost, or if we otherwise determine after investigation that the shipment cannot reasonably be delivered, we may provide a replacement or refund as appropriate.

11. Shipping Delays

Estimated delivery times are estimates only and are not guaranteed.

International shipments may be delayed due to circumstances outside our control, including:

• Customs inspections;
• Customs clearance;
• Courier delays;
• Weather conditions;
• Flight disruptions;
• Public holidays;
• Peak shipping periods;
• Incorrect or incomplete delivery information;
• Government actions;
• Natural disasters;
• Other logistics disruptions.

A shipping delay does not automatically qualify an order for a refund.

12. Change of Mind

If you change your mind after receiving your order, a return may be accepted only if the product meets all return eligibility conditions described in this Policy.

The customer is responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law.

Original shipping charges are non-refundable.

We recommend using a tracked return shipping service.

SK COSM is not responsible for return packages lost or damaged while being shipped back to us.

13. Return Shipping

Do not return any item without first contacting us and receiving return instructions.

Approved returns must be sent to the return address provided by SK COSM.

The return address may differ from the business address shown on this website or from the address shown on the original shipping package.

Customers are responsible for ensuring that returned items are:

• Properly packaged;
• Protected from damage;
• Shipped using an appropriate delivery service;
• Correctly declared for customs where required.

Any customs duties, import charges, brokerage fees, or similar charges created by an incorrectly declared return shipment may be deducted from the refund.

14. Refund Processing

Once an approved return is received, we will inspect the product.

If the return meets our eligibility requirements, we will process the applicable refund.

Refunds are generally issued to the original payment method where possible.

The time required for the refund to appear in your account depends on your payment provider, card issuer, or financial institution.

SK COSM does not control bank or payment-provider processing times.

15. Partial Refunds

In certain circumstances, only a partial refund may be issued.

This may include situations where:

• Only part of an order is eligible for refund;
• A returned product is not in its original condition;
• Packaging has been damaged;
• Items are missing from the return;
• Shipping, customs, or return fees must be deducted;
• A discount or promotion affects the refundable amount.

Any partial refund will be determined based on the circumstances of the individual case and applicable law.

16. Shipping Fees

Original shipping charges are generally non-refundable unless:

• SK COSM shipped the wrong product;
• The shipment was lost and the claim was approved;
• The product arrived damaged due to circumstances for which SK COSM is responsible; or
• Applicable law requires otherwise.

If an order qualified for free shipping, we reserve the right, where legally permitted, to deduct the actual outbound shipping cost from a change-of-mind refund.

17. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders may only be cancelled before they have been processed for shipment.

Once an order has been packed, transferred to a courier, or assigned a shipping label that cannot reasonably be cancelled, we may be unable to cancel it.

Submitting a cancellation request does not guarantee that the order can be stopped before shipment.

If an order has already shipped, the applicable return rules will apply.

18. Order Changes

Requests to change:

• Products;
• Quantities;
• Shipping addresses;
• Recipient information;
• Shipping method;

must be submitted before the order has been processed for shipment.

We cannot guarantee that changes can be made after an order has entered fulfillment.

19. Promotional Discounts

Where a refund is issued for an order that used a discount, coupon, promotion, bundle offer, or quantity-based discount, the refund will be calculated based on the amount actually paid for the affected item.

If returning part of an order causes the remaining order to no longer qualify for a promotion, discount, or free-shipping threshold, the refundable amount may be recalculated where permitted by applicable law.

20. Free Gifts and Promotional Items

Free gifts, samples, promotional products, or complimentary items are not eligible for cash refunds.

Where a return causes the original order to no longer qualify for a promotional gift, we may require the promotional item to be returned or may deduct its stated value from the refund where permitted by applicable law.

21. Product Appearance and Packaging

Product packaging, labels, colors, design details, and promotional packaging may occasionally change due to manufacturer updates.

Minor packaging differences that do not affect the identity, quantity, or intended use of the product are not considered defects.

22. Allergic Reactions, Skin Sensitivity, and Product Compatibility

Cosmetic and skincare products may affect individuals differently.

Individual allergic reactions, irritation, skin sensitivity, incompatibility, or dissatisfaction with how a product performs on a particular person’s skin do not necessarily indicate that the product is defective.

Customers are responsible for reviewing product ingredients and determining whether a product is suitable for their individual needs.

We recommend performing an appropriate patch test where applicable and discontinuing use if irritation occurs.

Opened or used products generally cannot be returned solely because they were unsuitable for an individual customer’s skin, unless otherwise required by applicable law.

23. Product Expectations

Results from cosmetic and skincare products may vary between individuals.

SK COSM does not guarantee a specific cosmetic result, outcome, appearance, or timeframe unless expressly stated otherwise.

A product not producing the result expected by an individual customer does not automatically qualify as defective.

24. Chargebacks and Payment Disputes

If you experience an issue with an order, we encourage you to contact SK COSM first so that we can attempt to resolve the matter.

Submitting a payment dispute or chargeback does not automatically create a right to a refund.

We may provide order, payment, tracking, delivery, customer communication, and other relevant records to the payment provider or financial institution when responding to a dispute.

Nothing in this section limits any rights available to you under applicable payment network rules or consumer law.

25. Refund Abuse and Fraud

We reserve the right, where permitted by law, to refuse or restrict refund, replacement, or return requests where we reasonably believe there is evidence of:

• Fraud;
• Repeated false claims;
• Return abuse;
• Manipulated photographs or documents;
• Intentional product damage;
• Chargeback abuse;
• Other deceptive conduct.

We may request additional evidence before approving a refund or replacement.

26. Consumer Rights

This Policy does not exclude, restrict, or modify any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.

If mandatory consumer protection laws in your jurisdiction provide stronger rights than those described in this Policy, those mandatory rights will apply.

27. How to Request a Return or Refund

To request a return, replacement, or refund, contact:

SK COSM
Email: contact@sk-cosm.com
Website: sk-cosm.com

Please include:

• Your full name;
• Your order number;
• The product involved;
• A clear explanation of the issue;
• Photographs or other supporting information where relevant.

Please do not ship a return until you have received return authorization and instructions from us.

28. Changes to This Policy

We may update this Refund & Returns Policy from time to time to reflect changes in our business practices, shipping procedures, payment methods, or applicable law.

Any updated version will be posted on this page with a revised “Last Updated” date.

The policy applicable to your order is generally the version in effect when your order was placed, subject to mandatory applicable law.

29. Contact Us

If you have questions about this Refund & Returns Policy, please contact:

SK COSM LIMITED
Trading as: SK COSM
Business Address: Rm 701, Unit 108, 7/F, Twr B New Mandarin Plaza,
14 Science Museum Rd, Tsim Sha Tsui, Hong Kong
Email: contact@sk-cosm.com
Website: sk-cosm.com